Payment Policy

This Payment Policy explains how payments are handled when you order from Helen & Olivia.

Accepted payment methods

The full list of payment methods available to you is shown at checkout before you confirm your order. We accept major credit and debit cards, and the digital wallets your browser and device support. If a method you expect is missing at checkout, email us at info@helenandolivia.com and we will help.

Currency

All prices on this site are shown and charged in US dollars (USD). If your card is issued outside the United States, your bank may apply its own conversion rate or a foreign transaction fee. Those charges come from your bank, not from us.

When you are charged

Your payment is authorised and captured when you place your order. If an item turns out to be unavailable after you have paid, we will contact you and refund that item in full.

Payment security

Payments are processed by our payment providers over an encrypted connection. We never see or store your full card number. Card details are handled entirely by the payment provider.

Failed or declined payments

If a payment is declined, no order is created and no money is taken. Declines usually come from the issuing bank — check your card details and available balance, or contact your bank. You are welcome to try a different method at checkout.

Refunds

Refunds are issued to the original payment method. Once we have received and inspected a return, refunds are processed within 5–7 business days. Depending on your bank, it can take a few additional days for the money to appear on your statement. Full details are in our Refund Policy.

Questions

Email info@helenandolivia.com. We reply within one business day, Monday to Friday, 9:00 AM – 5:00 PM ET.